Practice makes perfect! If you need help preparing for an interview, check out the tips below, make an appointment with us for a mock interview, or attend our "Interview Skills" workshop.
"Tell me about a time when...."
Questions that ask for examples of your experiences are called behavioral questions and are one of the most popular types of questions employers ask. The idea behind this type of interviewing is that past behavior predicts future behavior. So if you were able to stay professional when a customer was angry at your past job, you will probably be able to do the same at your future company. One of the most important ways to prepare for an interview is to think of examples, or stories, of when you were successful at something. Use the following STAR format to help organize your answers so that you don't say too much or too little.
Situation - a brief description of the background of your story
Task - what you needed to do
Action - what you specifically did in the situation
Result - what happened as a result of your action (*people often forget this part)
Watch the video below for an example of the STAR format.