WCTC Library: Customer Service: Articles

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co-browsing AND real-time
customer AND loyalty

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"reverse insourcing"
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outsourc* opens search to:
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Search Library Databases

ABI/INFORM Trade & Industry
In-depth coverage of companies, products, executives, trends, and other topics. Users can study and compare specific trades and industries, including pharmaceutical, telecommunications, computing, transportation, construction, petrochemicals, food & beverage, and many others. (ProQuest)

Coverage: 1971-present.
Access World News
Full-text of over 600 U.S. newspapers. Access World News also covers over 1,300 foreign English-language news resources. Spanish-language editions of the newspapers are also included. (Newsbank)
Business Insights: Essentials
Detailed company and industry profiles including histories, SWOT reports, market share reports, and financial reports. Users can find deep research coverage with scholarly journals, business news, and more. (Gale Cengage)
Business Source Complete
Scholarly business database, providing the leading collection of bibliographic and full text content. Users can complete a comprehensive search, including indexing and abstracts for the most important scholarly business journals. (EBSCO)

Coverage 1886-present
Films on Demand
Offers higher education institutions thousands of full-length, curriculum-focused streaming videos and clips—many exclusive—from acclaimed producers. (Infobase)
Nexis Uni
Provides full-text access to over 15,000 news, business, and legal sources. The outstanding news coverage includes deep archives and up-to-the-minute stories in national and regional newspapers, wire services, broadcast transcripts, international news, and non-English language news services. (LexisNexis)

Coverage: Shepard's Citations service for all federal and state court cases 1789-present.